With pride we'd like to announce this new training KYC, Behavior & Communications: Learn HOW to overcome the challenges of obtaining KYC documents from clients, organized by Compliance Caribbean in collaboration with ActionCOACH.

For compliance purposes, customer contact has never been more important. The better you understand your client, the more you know about your client.

This training focuses on learning how to communicate, behave, read the other persons behavior & communication in order to Know Your Customer. It teaches you how to communicate as a compliance officer, with for example account management teams and clients.

Explore effective strategies for dialogue and alignment in communication and get the organization on board regarding compliance.

ActionCOACH uses the DISC behavioral assessment type tool and the Language System Diagnostic Instrument (Visual, Auditory or Kinesthetic). In addition, tools of communication (words, voice, and body language) will also be discussed. We will show how to best recognize which behavioral type you are dealing with and how best to communicate with them.

Prior to the training you will receive an invite to fill in your DISC behavioral assessment. Your assessment serves as your personal foundation of the training.

Training Content

In the training, the following topics, all in relation to compliance will be covered:

Communication
Professional conversation
Building trust
Conversation techniques
Needs and problem analysis
Objections, accusations, and assertions.

This training is designed to provide professionals in compliance and account management with practical insights and skills. We will delve into strategies to bridge the communication gap and promote effective dialogue among compliance teams, account management teams, and clients. The content includes practical approaches to ensure that compliance communication is not only understood but also aligns with the needs and expectations of clients.
A DISC behavioral assessment is included in the training price.

Training Benefits

Improved Communication: Learn strategies to enhance communication between compliance and account management, fostering better understanding and alignment.
Effective Dialogue: Develop skills for engaging in effective dialogues with account management teams and clients, ensuring that compliance messages are conveyed clearly and impactfully.
Customer-Centric Compliance: Discover how compliance communication can be tailored to the specific needs and expectations of clients, fostering a customer-centric approach.
Increased Awareness: Heighten awareness of the role of compliance in the broader context of client relationships and account management.
Practical Applicability: Benefit from practical insights that can be directly applied in the daily practice of compliance communication with account management teams and clients.

Practical Guidance & Experienced Trainers

Our training sessions are renowned for their practical approach. Develop your knowledge and skills with experienced trainers from the field, who are experts in compliance and communications.

The focus is on immediate applicability, allowing you to apply the acquired knowledge directly in practice.
Upon completion, you will receive a certificate with your name, the training date, the training name, and its duration.

Choose hands-on education and strengthen your compliance capabilities with our training programs!

KYC, Behavior & Communications - Learn HOW to overcome the challenges of obtaining KYC documents from clients